Refund Policy
Refund Policy
Need to exchange or return a product? It’s easy and fast in four simple steps!
You can return your order within 14 days of receiving it, and we will ensure that the purchase amount is refunded to your account within five business days after receiving the return shipment.
Once an order has been placed, it cannot be canceled.
Simple Returns in Four Easy Steps
Step 1: Contact our customer service.
Send an email to Aveloralondon@gmail.com explaining why you wish to return your package. Our team will assist you through this channel.
Step 2: You will receive return instructions.
Step 3: Ship your order.
Send the items together with the completed return form to the address indicated on the form.
Make sure to ship the package with a Track and Trace code. Take a photo of your parcel and the tracking code and send them to our customer service.
As the sender, you are responsible for the return, and we want to avoid any misunderstandings.
Step 4: Receive your refund.
Once we receive your return, the purchase amount will be credited back to your bank account within five business days.
Free Shipping
We offer free shipping on all orders, regardless of the order value. Enjoy your shopping without any additional shipping costs.
Shipping Destinations
We ship to most countries worldwide.
Our goal is to ensure you can receive our products wherever you are.
Delivery times usually range between 6 and 10 business days, depending on the destination country.
Please note that delivery times may vary due to customs clearance, holidays, or other unforeseen circumstances.
Thank you for shopping with us!
If you have any questions about our Shipping Policy, please contact our customer service.
Return Policy
We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, and in its original packaging.
You’ll also need the receipt or proof of purchase.
Please note that Anna & Maeve Dublin does not cover return shipping costs.